CloudZA® Partnership with 3CX

CloudZA®'s partnership with 3CX delivered a cost-effective, flexible business phone system — consolidating calls, live chat, and customer service onto a single platform running on AWS.

3CX is a cost-efficient, flexible software solution phone system. It offers a number of useful features and compatibility, making it a popular choice for a wide range of businesses. With 3CX, your employees can connect and service customers via their smartphone, in a web browser such as Chrome or Firefox, or through the official Windows desktop application. This enables a productive and flexible remote workforce. 3CX also allows you to port existing SIP trunks, making it easy to modernise your system.

CloudZA® has recently implemented 3CX as our primary business communication service, allowing us to manage all communications from a central platform. By using 3CX, we have streamlined communication to a single platform which allows our agents to make and receive calls using a variety of compatible devices. In addition, 3CX features support for live chat, which can be plugged into your business website or social media in seconds.

In addition, CloudZA® was able to save on costs for upfront telecommunication hardware by having all employees utilise the mobile app and web client for business communication. By leveraging the power of the AWS Cloud, we were able to further reduce costs on upfront network infrastructure.